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Service Coordinator

Location: Jersey City, NJ, United States
Date Posted: 10-06-2017
Job Description
The field service organization ensures that large scale solar PV systems in the northeastern US are serviced and maintained in an efficient manner. The Service Coordinator will support the field service technicians and electricians by scheduling preventative maintenance, installations, and emergency repair calls while prioritizing the work as appropriate in any given day.  The Coordinator is also responsible for maintaining a positive rapport with customers in order to update them of their critical job status within specific timeframe.  Responsible for ordering parts and expediting orders required for the field service engineers and applications specialists.  Use Salesforce to retrieve customer and other installed base information, inventory availability, part order status, all work order updates, and to make changes as required.  Collaborate with the field service teams to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities.  Develop and maintain a strong professional relationship with the sales and operations teams.  Assist with the closure of service jobs as needed in order to invoice customers timely.  Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria.
Bachelor’s Degree preferred
3+ years of experience working with a field service company (electrical, plumbing, HVAC, solar)
Proven ability to thrive in a fast paced, ever changing team environment.
Excellent communication skills to include proven professional, conflict management, and persuasion skills.
Passion for the growth and potential of solar energy.
Commitment to excellence.
Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks.
Familiar with Microsoft Office.
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