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Electrical Engineering Technician

Location: Denver, CO, United States
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The Electrical Engineering Technician will ensure that the best service is being offered to our customers and that any issues that may arise are dealt with in a timely and effective manner. Technical aptitude in electrical and mechanical systems as well as knowledge of solar systems is a must for this position. This position is a technical / customer service position providing technical support and service. Will be the first point of contact for customer support and partner with other members of the solar product support team. 

RESPONSIBILITIES:
•          Troubleshoot solar inverters and PV related equipment remotely
•          Ensure timely response to client requests for services and questions
•          Ensure all customers’ queries as well as claims are investigated and resolved, escalating issues if appropriate
•          Responsible for assisting with the scheduling of repair, start up, and retrofits for inverters
•          Develop and maintain effective communication channels with field technicians
•          Responsible for documenting and following up on service and repair requests from start to finish
•          Handle all internal and external customer service requests in the CRM
•          Follow-up with clients regarding all open service issues
•          Inspect work orders for completeness and timely close out
•          Weekly review and export to service leader of completed work orders
•          Creating and processing parts orders
•          Advising on cost estimates for quotations on services
•          Maintain data quality in service data management tools
•          Communicate effectively between other groups within the company
•          Able to travel up to 20-25%

QUALIFICATIONS:
•          Two Year Associates or Four-year degree or equivalent related work experience
•          2-4 years of relevant work experience
•          Electrical and mechanical aptitude
•          Knowledge of electrical Inverters and power electronics
•          Strong troubleshooting skills
•          Exceptional written and verbal communication
•          Excellent organizational skills including the ability to handle multiple requests and client demands
•          Excellent Customer Service Skills
•          Ability to Multi-Task between data entry, data validation and customer service inquiries
•          Able to function in a fast paced challenging environment
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