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Field Service Engineer

Location: Atlanta, GA, United States
The Field Service Engineer’s primary role is to support customers and field installations of commercial and utility-scale solar projects.
Visit customer site to repair or replace inverters, trouble shoot problems relating to inverter.  Perform commission of inverters at the customer’s site.  Build a relationship with users/customer and build their confidence in products in order to provide customers with great experience and product satisfaction.  File reports of all service activities for customers.  Collaborate with sales and services teams to build relationships and support new projects with customers.  Communicate with HQ, promptly address market and customer requests to increase customer satisfaction.  Be professional in all aspects of work quality, communications, company and individual presentation.  Use leading edge safety practices and implement company policies and procedures.

2 year AA degree or 4 year college degree relating to electrical, power electronics field
5 years of experience with solar and/or energy industry services, commissioning, and applications
Knowledge of solar PV inverter and technology (residential, commercial, utility, power conversion)
Knowledge in use of DVM
Current probes and power meters.
Experience in field repair, maintenance, diagnostics of inverter, data communications and PV array
Knowledge with industry standards and codes (NEC, UL, IEEE, utility interactivity)
Excellent computer skills, Microsoft Outlook suite
Excellent verbal and written communication skills, diplomacy and sensitivity to critical communications
Multiplexer, agile, speed and problem solving oriented, systematic, organized, eager to travel regularly and
with short notice for sake of customer satisfaction and field portfolio performance goals
OSHA and related safety training such as arc-flash, high voltage training
Good driving record
Ability to travel daily 75% of the time to assigned service locations within geographic area.
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