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Program Manager

Location: Dallas, TX, United States
The Service Program Manager with partner with customers through product support, availability, project management, technical support and be attentive thorough communications and coordination of service events and projects. Role ranges from phone technical support to project management of service efforts.
  • Answer incoming tech support calls, process issues to successful action and closure with customer
  • Organize service team support and action for customer/owner issues
  • Be technically knowledgeable to solve problems and guide customers to action such as; enable customer to fix issue, send service person, issue and execute RMA or spare parts action
  • Organize fleet or batch actions and coordinate service projects for customers
  • Be professional in all aspects of work quality, communications, company and individual presentation
  • Use leading edge safety practices and implement company policies and procedures
  • Ensure field team has all parts, spares, tools, equipment at all times for maximum productivity and customer satisfaction
  • Help drive projects amongst service team for activity reporting for internal company use and customer reporting
  • Achieve 90% technical phone answer goal and 100% same day follow up for every customer call
  • 2 year AA degree or 4 year college degree relating to electrical, power electronics field preferred
  • 2 years of experience with solar and/or energy industry services, commissioning, and applications preferred
  • Knowledge of solar PV inverter and technology
  • Experience in field repair, maintenance, diagnostics of inverter, data communications and PV array
  • Good verbal and written communication skills. Diplomatic and artful communicator when challenged by field or service issues
  • Good skills using email, text, phone, Excel, Word
  • Agile, speed and problem solving oriented, systematic, organized, able to travel ocassionally and with short notice for sake of customer satisfaction and field portfolio performance goals
  • OSHA and related safety training such as arc-flash, high voltage training
  • Able to travel up to 20%
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