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Field Operations Manager

San Francisco Bay Area, CA
As Field Operations Manager you will be responsible for developing operational solutions for product installations and ongoing field performance. You will have an opportunity to make a significant impact on a rapidly growing early stage clean tech company.

As a Field Operations Manager, you will be responsible for customer support and installation of communications hardware, electricity monitoring equipment, smart thermostats (where applicable), and building control software.
 

Responsibilities:​

  • Development of installation materials, methods and processes

  • Development of installer/partner qualification & educational programs

  • Project management of partners and contractors

  • Develop a customer phone support team

  • Product improvement feedback to Marketing & Engineering

  • External (Customer, Partners) and Internal communication of issues and resolution

  • Quality and field performance reporting management

  • Root cause analysis​

Qualifications:​

  • Bachelor’s degree (engineering or operations is ideal)

  • 5+ years of operations experience

  • 2+ years of project management experience  

  • Capable to work independently in the field in buildings and with customers

  • Strong written and oral communication skills

  • Six-sigma, quality systems and structured root cause analysis expertise

  • HVAC and/or building controls expertise is highly desired
  • ​Proficient with service and operations tools, such as Jira​

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