The Solar Technician Supervisor will oversee and ensure the service department achieves set goals. Ideal candidate will be a quick learner and lead the team by showing pride in their work building morale.  They will take initiative, ask for directions, and creatively troubleshoot issues.

Responsibilities:

• Manages and provides direct supervision to technicians and service coordinators on all islands
• Prioritizes service calls ensuring proper assignments to technicians based on skills
• Trains technicians and assists in other departments in responding to all service, safety and monitoring inquiries/issues
• Creates training plans and protocols as needed
• Maintains ongoing awareness of commercial and residential sites by reviewing reports submitted by the coordinators  
• Maintains industry knowledge on products, latest technologies, code and norm updates and all  business related aspects and developments
• Performs report audits using system portals, weekly
• Ensures action is taken, daily, based on the findings and recommendations from the portals and coordinators
• Provides weekly updates on completed and outstanding work tasks
• Provide monthly reports on deliverables for commercial operations and monitoring contracts
• Supervises, assists, and tracks installation of commercial and residential E-gauges
• Oversees and confirms job quotes provided by Service Coordinators  
• Assists in dealing with RMA processes with the different partners and manufacturers to ensure proper execution, documentation submission, materials and reimbursements   
• Collaborates with the Development Team on strategy and deployment of updated Service platform

Requirements:

• Demonstrates the highest level of professionalism and courtesy when interacting with colleagues, customers and vendors
• 7+ years of experience supervising and/or training employees
• 5+  years experience working with solar, PV, and storage or an equivalent combination of education and experience
• Experience working with PV and electrical systems such as egauge, SCADAs, and other revenue grade monitoring systems, SPAN, GENERAC, TESLA, Solaredge, Fronius, SMA and Off-grid systems
• Must have  a valid driver’s license with a clean record 
• Current Electrical Journeyman license from the State of Hawaii or actively working on obtaining a license, must be enrolled in electrical courses at minimum